Cancellation Prior to Delivery If you wish to cancel your order, you must submit a cancellation request at least 24 hours before the scheduled delivery date by emailing us at david.lynn@florewishper.com [cite: 2026-02-26]. Once a valid cancellation request is received, a full refund will be initiated. Please note that we cannot accept cancellations for orders where the floral arrangement has already been prepared or is already out for delivery [cite: 2026-02-26].
Return & Refund Policy (Fresh Flowers) Due to the perishable nature of fresh flowers, GLOBAL MAMA SDN. BHD. (Flore Whisper) operates a Non-Returnable policy [cite: 2026-02-26]. Flowers cannot be returned or exchanged once they have been delivered [cite: 2026-02-26]. However, a refund or replacement may be eligible under the following specific circumstances:
- Failed Delivery: The order was not delivered to the recipient on the scheduled date.
- Wrong Delivery: The item received is completely different from what was ordered.
- Damaged or Wilted Goods: The flowers arrived in a severely damaged or wilted condition.
Quality Claims & Time Limit Fresh flowers are fragile. If there are any issues with the quality of your flowers upon receipt, you must contact us within 2 hours of delivery with clear photographic evidence [cite: 2026-02-26]. Any claims made after this 2-hour window will not be eligible for a refund or replacement as we cannot verify the storage conditions after delivery [cite: 2026-02-26].
Refund Process Once your claim is examined and approved by our team, a refund will be initiated. The method of refund depends on your original payment method:
- Online Bank Transfer (FPX): Refunds will be credited to your bank account within 3–7 working days.
- Credit Card / E-Wallet: Refunds will be sent back to the original payment provider. Please contact your issuing bank regarding the exact duration for the credit to appear on your statement.